{"id":3109,"date":"2017-05-08T22:33:21","date_gmt":"2017-05-08T20:33:21","guid":{"rendered":"https:\/\/anasounds.com\/?page_id=3109"},"modified":"2022-01-20T19:05:28","modified_gmt":"2022-01-20T18:05:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/anasounds.com\/fr\/contact\/faq\/","title":{"rendered":"faq"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row 0=\u00a0\u00bb\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/6&Prime; css=\u00a0\u00bb.vc_custom_1502229631986{padding-top: 10px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-md vc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_column_text]<\/p>\n<h1>faq<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/6&Prime; css=\u00a0\u00bb.vc_custom_1502229638561{padding-top: 15px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-md vc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_column_text]<ul class=\"nm-social-profiles icon-size-medium align-right\"><li><a href=\"https:\/\/www.facebook.com\/AnasoundsFX\/\" target=\"_blank\" title=\"Facebook\" class=\"dark\" rel=\"nofollow\"><i class=\"nm-font nm-font-nm-font nm-font-facebook\"><\/i><\/a><\/li><li><a href=\"https:\/\/www.instagram.com\/anasounds\/\" target=\"_blank\" title=\"Instagram\" class=\"dark\" rel=\"nofollow\"><i class=\"nm-font nm-font-nm-font nm-font-instagram-filled\"><\/i><\/a><\/li><li><a href=\"https:\/\/www.youtube.com\/channel\/UCwOZ2vCY0WIRkNsbzE5PKjg\" target=\"_blank\" title=\"YouTube\" class=\"dark\" rel=\"nofollow\"><i class=\"nm-font nm-font-nm-font nm-font-youtube\"><\/i><\/a><\/li><\/ul>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column offset=\u00a0\u00bbvc_hidden-md vc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_tta_accordion][vc_tta_section title=\u00a0\u00bbcombien co\u00fbtent les frais de port ?\u00a0\u00bb tab_id=\u00a0\u00bb1500240725900-cd6eedd8-dcf5&Prime;][vc_column_text]Ils sont gratuits d\u00e8s 59\u20ac d&rsquo;achats !<br \/>\nEn option, il y a une livraison tr\u00e8s rapide qui elle est payante.<br \/>\nDe toutes fa\u00e7ons, tout est indiqu\u00e9 dans le panier.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbles moyens de paiement accept\u00e9s ?\u00a0\u00bb tab_id=\u00a0\u00bb1500240725930-76e6e8e1-22c9&Prime;][vc_column_text]Paypal et carte de cr\u00e9dit via Stripe. Ce sont les moyens de paiement les plus rapides (validation imm\u00e9diate).<br \/>\nLes cartes de cr\u00e9dit passent par un partenaire s\u00e9curis\u00e9, Stripe qui ne sauvegarde aucune donn\u00e9e personnelle et qui fait lien avec votre banque directement.<\/p>\n<p>Les moyens traditionnels comme ch\u00e8que et virement sont \u00e9galement accept\u00e9s mais l&rsquo;envoi de la commande ne se fait qu&rsquo;apr\u00e8s encaissement.<\/p>\n<p>Le 3 fois sans frais est possible avec 3 ch\u00e8ques, le 1er de 50% de la commande et les 2 suivants de 25% chacun, encaiss\u00e9s les mois suivants. <a href=\"https:\/\/anasounds.com\/fr\/formulaire-de-contact\/\">Contactez-nous<\/a> pour en savoir plus.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbcombien de temps avant de pouvoir jouer et en profiter ?\u00a0\u00bb tab_id=\u00a0\u00bb1500241107587-8441d6a7-da5e\u00a0\u00bb][vc_column_text]Pour tous les produits en stock, il faut compter entre 3 et 5 jours ouvr\u00e9s, le temps de pr\u00e9parer votre commande et de v\u00e9rifier le bon fonctionnement des produits.<br \/>\nSi vous avez choisi la m\u00e9thode express, entre 1 et 2 jours ouvr\u00e9s.<br \/>\nSi c&rsquo;est une commande sur mesure, jacks sur mesure, p\u00e9dale custom shop&#8230; Les d\u00e9lais varient \u00e9norm\u00e9ment selon la r\u00e9alisation et nous vous invitons \u00e0 nous poser la question.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbest-ce que votre site est s\u00e9curis\u00e9 ?\u00a0\u00bb tab_id=\u00a0\u00bb1500241276220-224d2f26-f1c1&Prime;][vc_column_text]Les moyens de paiement propos\u00e9s sont enti\u00e8rement s\u00e9curis\u00e9s via le protocole SSL et un protocole de banque tri-parties.<br \/>\nAnasounds est \u00e9galement sujet \u00e0 des contr\u00f4les r\u00e9guliers de s\u00e9curit\u00e9 et vos donn\u00e9es ne sont en aucuns cas exploit\u00e9es par des tiers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbqu&rsquo;est-ce qui se passe apr\u00e8s avoir pass\u00e9 commande ?\u00a0\u00bb tab_id=\u00a0\u00bb1500241328713-597bcee7-4160&Prime;][vc_column_text]Quand votre commande est envoy\u00e9e, nous allons la contr\u00f4ler, la valider et vous envoyer un email quand le colis part de notre atelier.<br \/>\nVous avez ensuite <a href=\"https:\/\/anasounds.com\/fr\/30-jours-dessai-gratuit\/\">30 jours<\/a> pour essayer tranquillement le produit \u00e0 la maison et finalement en \u00eatre 100% satisfait ![\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbest-ce que je re\u00e7ois une facture pour ma commande ?\u00a0\u00bb tab_id=\u00a0\u00bb1500241443857-09cbae8e-6603&Prime;][vc_column_text]Pour des raisons \u00e9cologiques, nous n&rsquo;imprimons pas la facture mais nous avons install\u00e9 un module qui g\u00e8re l&rsquo;envoi automatique des factures.<br \/>\nSi toute fois vous en souhaitez une copie, n&rsquo;h\u00e9sitez pas \u00e0 nous contacter, nous vous enverrons une copie par email.<br \/>\nPour info, tous les produits sont livr\u00e9s avec un certificat d&rsquo;authenticit\u00e9 permettant de retracer votre achat.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbcomment faire un retour ?\u00a0\u00bb tab_id=\u00a0\u00bb1500241531932-fd8b1118-1ec8&Prime;][vc_column_text]Vous avez command\u00e9 un effet qui ne correspond pas exactement \u00e0 ce que vous recherchiez ? Pas de soucis, sauf pour les commandes sur mesure, vous \u00eates libres de nous renvoyer le produit sous <a href=\"https:\/\/anasounds.com\/fr\/30-jours-dessai-gratuit\/\">30 jours<\/a> ![\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h1>toujours pas trouv\u00e9 de solution?<\/h1>\n<h3>pour le\u00a0<a href=\"https:\/\/anasounds.com\/fr\/formulaire-de-contact\/\">formulaire de contact<\/a><\/h3>\n<h3>pour le <a href=\"https:\/\/anasounds.com\/contact\/aftersales-repairs\/\">sav<\/a><\/h3>\n<p>[\/vc_column_text][vc_empty_space][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row 0=\u00a0\u00bb\u00a0\u00bb][vc_column width=\u00a0\u00bb5\/6&Prime; css=\u00a0\u00bb.vc_custom_1502229631986{padding-top: 10px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-md vc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_column_text] faq [\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/6&Prime; css=\u00a0\u00bb.vc_custom_1502229638561{padding-top: 15px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_hidden-md vc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column offset=\u00a0\u00bbvc_hidden-md vc_hidden-sm vc_hidden-xs\u00a0\u00bb][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=\u00a0\u00bb20px\u00a0\u00bb][vc_tta_accordion][vc_tta_section title=\u00a0\u00bbcombien co\u00fbtent les frais de port ?\u00a0\u00bb tab_id=\u00a0\u00bb1500240725900-cd6eedd8-dcf5&Prime;][vc_column_text]Ils sont gratuits d\u00e8s 59\u20ac d&rsquo;achats ! En option, il y a une livraison tr\u00e8s rapide qui elle est payante. De toutes fa\u00e7ons, tout est indiqu\u00e9 &hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":3105,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_wp_rev_ctl_limit":""},"class_list":["post-3109","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>faq | Anasounds<\/title>\n<meta name=\"description\" content=\"Des questions ? Besoin de plus d&#039;informations ? 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