Anasounds

241 bis, bd de la Madeleine. 06000 NICE
09.51.82.06.88

FAQ

Please read this FAQ before you live a message.

What are the delivery charges?
We know as sellers and customers that shipping costs are often too expensive. This is why we decided that from 100 € of purchase wether less than the price of an effect pedal, shippings are free!
Which payment methods are accepted?
You can opt for the traditional check or bank transfer which are a payment method reliable, fast and free. In case that you are a regular Paypal user, we also accept this payment method but it adds us transaction costs...
How long will delivery take?
In case of a product in stock, it takes 3-5 working days, the time to customize and re-test your product. If it is a custom order, delays are highly variable, they depend on previous orders, the difficulty of the request and materials used in its production. Do not hesitate to ask an approximation of the deadlines to our services. The average time saved is about 4-6 weeks. The delivery date is not contractual.
How secure is shopping with Anasounds? Is my data protected?
The means of payment available are secure and traced by the banking systems. Anasounds is also subject to regular security checks and the data are in no circumstances be used for purposes other than the sale of our products. 
What exactly happens after ordering?
Once your effect pedals are ordered, you will receive an email containing all the instructions for your purchase. Then, you can specify whether you want, changes to the product as customizing the color of plexiglass or other. This request must be made within 2 hours after your purchase. 
Do I receive an invoice for my order?
In worries of respect the ecology, you will receive an electronic invoice related to your order. Then we will send you your product with a certificate of authenticity and a little surprise ... 
How are the returns?
You ordered a product that does not suit you? Do not worry, if this product has not been prepared according to your instructions but it was a product already in stock and sent as it, return it to us without even having to justify yourself in 7 days. We will refund the purchase price of your pedal less postage that we offered in 30 days. If it is a custom product, please contact our team to find a solution.

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